Refund policy during COVID-19
Given the uncertainty around the current COVID-19 situation, Glacier Ice Rink has revamped its refund policies related to spring hockey programs. We have three refund options for cancelled programs:
Account Credit – We will automatically issue a credit to your account for registration fees you have paid. This credit may be used for any future programs at Glacier Ice Rink, including youth and adult hockey registration or public program admission (stick & puck, public skate, etc.). This credit does not expire.
Refund – If you would prefer a refund rather than an account credit, we will be happy to refund the amount to either your credit card (depending on the date the charge was made) or issue a check.
Donation – Glacier Ice Rink is a 501(c)(3), and like other nonprofits, the coronavirus pandemic has put us in a difficult financial situation. You may donate your registration fees in lieu of a credit or refund, which will help us maintain our resources for next season.
For hockey programs that did not finish (morning shinny) or season passes, we will issue a prorated credit.
We will automatically credit your account unless we receive a written request by April 10 directing us otherwise. To request a refund or donate your fees, please email the appropriate director:
Youth hockey: Grace Hoene
Adult hockey: Ryan Geiges
Season passes: Laura Henning
Please allow 2-3 weeks for us to process your request.
Hockey Program Refunds
A full refund will be issued if the cancellation occurs before the program begins.
A partial refund will be issued if the cancellation occurs before the 3/4 point in the program. The refund will be prorated for the remaining weeks based on the fee paid divided by the number of weeks (e.g., fall GHL is $130 for eight weeks, so each remaining game would be prorated at $16.25 per game).
No refunds will be given if the cancellation occurs three-quarters or more through the season. Special situations may be considered on a case-by-case basis by the hockey directors of the respective programs.
All requests for refunds must be submitted in writing (email or letter) to the appropriate director:
The refund must be requested at the time of withdrawal from the program and will be given as either an account credit for a future program or as a check.
Late registrations will be accepted for hockey programs if there is room. The registration fee will be a prorated amount for the number of weeks remaining, based on the program cost, plus any late fees.
Payment plans are available for the winter hockey seasons only.
Youth hockey payment plans require 1/3 down at the time of registration, with two additional payments on November 15, and December 15. Fees must be paid in full by December 31.
Adult hockey payment plans require a 60% payment at time of registration and one additional payment on January 5.
Please contact Laura Henning, executive director, at 406-728-0316 x 1 if you have any questions regarding these policies.