Public Program Refunds
If you need to cancel a public program registration (public skate, stick & puck, pick-up hockey, open figure skate or open curling), you must contact us at 406-728-0316 x 0 or email@example.com.
Please provide the full names of people you are cancelling (spelling is helpful if leaving a voice message), your phone number, and the session name and date – e.g., John and Jane Smith, 6 pm public skate on December 1, 406-555-5555.
Cancellations must be received at least two hours in advance of the session for a full refund. Cancellations within two hours of the session or no shows will not receive refunds.
Refunds will be credited back to the credit card on file within 48 hours of the cancellation request.
Hockey Program Refunds
Player requests for refunds will be as follows:
- A full refund will be issued if the cancellation occurs before the program begins.
- A partial refund will be issued if the cancellation occurs before the 3/4 point in the program. The refund will be prorated for the remaining weeks based on the fee paid (e.g., fall GHL is $130 for eight weeks, so each remaining game would be prorated at $16.25 per game).
- A $25 processing fee will be deducted from the refund amount. The prorated amount is based on when the refund request was received and does not apply to prior games missed.
- No refunds will be given if the cancellation occurs three-quarters or more through the season. Special situations may be considered on a case-by-case basis by the hockey directors of the respective programs.
All requests for refunds must be submitted in writing (email or letter) to the appropriate director:
Refunds will issued back to the credit card on file. Account credits may be issued in certain situations. Please allow 2-3 weeks for processing.
Late registrations will be accepted for hockey programs if there is room. The registration fee will be a prorated amount for the number of weeks remaining, based on the program cost, plus any late fees.
Hockey Payment Plans
Payment plans are available for the winter hockey season only.
Youth hockey payment plans require 1/3 down at the time of registration, with two additional payments in November and December. Fees must be paid in full by December 31.
Adult hockey payment plans require a 60% payment at time of registration and one additional payment in January.